How do you not give details of a functionality? For example, here's a response I replied to them: Your response and the documentation is not helpful concerning the file format converter.
In addition to poor customer support (only available via email) Documentation is also slim & stupid. I have 2 tickets & I've emailed them several times about the expired license & how I never got anything working and no resolution to my 2 tickets. By the time I had the spare time to work on Sidify again the extended time on the trial license expired. When I requested more time on my trial they took WEEKS to oblige after a lot of back & forth & delays in response. The rest of the month was a total loss because the customer support took so long to respond & when they did it was nonsense & never resolved anything. I did a 30 day trial but I was only able to use Sidify for a week before I encountered the above issues. You reply immediately but then you don't hear from them for another 3+ weeks. Their responses are stupid- as though they are stalling for time. VERY Very annoying! Sidify was ZERO help on this issue.Ĭustomer support (by email only) is a JOKE. Many of the songs I converted pulled in the wrong versions of the songs- versions I didn't even know existed. No errors or informational messages are received. If I attempt to drag files or select files by clicking on the Add button simply NOTHING HAPPENS. If I attempt to select files to convert via the "+" all m4p files are grayed out & I can't select any. This functionality worked previously in Mac OS 11.6 (Big Sur) but no longer works after upgrading to Mac OS 12.6. If possible, I would give negative star! The file converter (for local files) would not let me select nor drag any files to the converter.
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